Windows 365: When Deprovisioning Goes Wrong

By Rory Monaghan


Recently, I encountered an interesting issue  when I tried to deprovision one of my Windows 365 Enterprise Cloud PCs. I went through the normal procedure of un-assigning the user from the Provisioning Policy and then ending the grace period on the existing Cloud PC but this resulted in an error.

I expected since there was an error, the PC would remain in a grace period but instead the PC disappeared. It never showed as deprovisioning but was no longer in Microsoft Endpoint Manager. I thought maybe it was a false negative. I tried to provision a fresh PC by adding the user back to the provisioning policy but it failed claiming the user didn’t have an available license. Then when I removed the user from the provisioning policy again, a PC appeared in a Pending state. From this point I was stuck, the PC was in limbo. No matter what I did a PC kept coming back in a Pending state.

Lucky for me, Fabian at Microsoft support was awesome and told me exactly what to do and it fixed the issue. These are the steps:

  1. Delete the existent provisioning policy within Intune.
  2. Remove the Windows 365 license from the affected user.
  3. Go to Azure > Azure Active Directory > Users > Click on the affected user > Licenses > Click on Reprocess.
  4. Wait 5-10 minutes.
  5. Reassign the license back to the user.
  6. Click on reprocess again.
  7. Create a new provisioning policy and target a group containing your user.

This did the trick and got me back to a working state and since I didn’t see this in the support docs or on anyone else’s blog, I figured I would share it to save others time but full credit to Fabian at Microsoft.

Photo by Pero Kalimero on Unsplash


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